BUSINESS

Antrim Way Honda receives industry awards

PAT FRIDGEN, Echo Pilot
Department managers joined Antrim Way Honda owners Greg and Cherie Weaver near two of the business’s recent awards. Pictured, from left, front row: Megan Starnes-Nuzzolo, retail; Leasa Kelley, cafe; Chad Zarger, general sales; Cherie Weaver; Greg Weaver; Tom Houpt, fixed operations. Back row: Barry Moats, parts; Herb Smith, finance; Tom Richards, comptroller; Bryant Woolcock, reconditioning; and Lee Drury, collision.

Antrim Way Honda is one of 22 dealerships out of 1,040 across the country to win all four awards given out by Honda Corporation. The local company was recently recognized for the President’s Award 2013, Customer Satisfaction Experience, 2013 Council of Excellence and Fix It Right the First Time.

The President’s Award covers everything about the business, ranging from sales to technician training to cleanliness. AWH has received that honor nine times. The service-related CSE award has been won nine of the past 10 years and is directly related to criteria in the President’s Award. Antrim Way Honda has received the COE award seven times, and it is in regard to customer retention and satisfaction with the finance department. The Fix It applies to service department operations.

“It’s wonderful,” said dealer principal Greg Weaver about the notice from Honda Corporation. “Our staff understands our vision and carries it out. It couldn’t have been done without them.”

A hallway off the showroom is a Wall of Fame of sorts, with many of the certificates through the years lining the walls. Two of the newest trophies are encased on pillars near main offices.

The employees were treated to a celebratory meal on May 30. Probably not all 82 were able to attend, but they were all part of the team that made Antrim Way Honda stand out from the crowd.

The family store opened in 1955 when Puff Weaver started Antrim Way Motors. He received the Honda franchise in 1974. His son Steve remains president. The facility moved to 200 S. Antrim Way in 2008 and today claims  a main facility with a showroom for new and used cars, service and parts departments, a retail store and a cafe. Other buildings house a reconditioning center and a body shop, which includes a truck center.

Marketing manager Cherie Weaver believes Antrim Way Honda is set apart from other companies.

“What makes us different are our people, who genuinely love their jobs and care for our customers,” she said. “The awards just reinforce what we already know about our staff. We are blessed with our employees.”